Privacy Policy 777 Casino Malaysia

01 Introduction and Scope of This Privacy Policy

777 Casino ("we", "Platform") is fully committed to protecting the privacy of every user who accesses our website, mobile app, and all services provided under the 777 Casino brand. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all individuals who register as members, browse our website, use the 777 Casino mobile app, or interact with any of our support channels. We regard your privacy not merely as a legal obligation, but as a moral responsibility that we take seriously in every business decision we make.

02 Types of Personal Data We Collect

We collect various types of personal data depending on your interactions with the 777 Casino platform. The table below outlines the categories of data we collect and the purposes for which they are used:

We do not collect sensitive data categories such as health information, religious beliefs or political views unless you voluntarily provide them in the context of our responsible gaming programme.

03 How We Collect Your Personal Data

777 Casino collects personal data through several different channels. It is important that you understand each of these channels so you know when and how your information is collected:

• During account registration: You provide basic information such as your name, email, phone number, and date of birth directly through our platform's registration form.
• During the KYC process: You upload identity verification documents such as a national ID, passport, or driving licence along with proof of your current address.
• During financial transactions: Information relating to payment methods and bank accounts is collected when you make a deposit or request a fund withdrawal.
• Automatically during use: Our system automatically records technical data such as your IP address, device type, and usage patterns each time you log in to the platform.
• Through cookies and similar technologies: Cookies and tracking pixels collect data related to your browsing behaviour to improve the user experience and platform security.
• From third parties: Payment service providers and identity verification agencies that work with us may share relevant data for verification and fraud prevention purposes.

04 Purpose of Use of Your Personal Data

The personal data we collect is used for lawful and transparent purposes. The following is a complete list of how 777 Casino uses your data:

• Account management: Create, maintain and protect your account, and ensure you can access all platform features seamlessly.
• Identity verification (KYC): Meet legal obligations related to member identity verification and anti-money laundering (AML).
• Transaction processing: Process deposits, withdrawals and all financial transactions accurately and securely.
• Platform security: Detect and prevent fraud, unauthorised access, bonus abuse and other illicit activities that could compromise platform integrity.
• Customer support: Provide effective assistance when you contact our support team via live chat or email.
• Legal compliance: Fulfil reporting and compliance obligations to the relevant regulatory authorities.
• Service Enhancements: Analyse usage patterns to improve platform features, user experience and gaming offerings.
• Marketing communications: Send information about promotions, bonuses and exclusive offers — only if you have given consent to receive such communications.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

05 Data Sharing with Third Parties

777 Casino does not sell or trade your personal data. However, in certain circumstances, we need to share information with trusted third parties in order to provide you with the best possible service:

• Payment service providers: To process deposits and withdrawals, relevant financial data is shared with registered and licensed payment providers.
• KYC service providers: Third-party identity verification companies that have passed our rigorous security assessment assist in verifying the documents you submit.
• Gaming software providers: Minimum required information is shared with licensed gaming software providers to enable you to play without interruption.
• Legal authority: We will disclose the required data to authorities or regulatory bodies when mandated by law or court order.
• Analytics services: Anonymous or aggregated data may be shared with analytics service providers for platform improvement purposes only.

06 Security Measures to Protect Your Data

The security of your personal data is the top priority of 777 Casino. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected to the highest standard.

The security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and our servers are secured by 256-bit SSL/TLS encryption protocol, ensuring data cannot be intercepted during transmission.
• Data encryption at rest: Data stored in our databases is encrypted using AES-256 standards to prevent unauthorised access even in the event of a physical breach.
• Role-based access control: Only staff who require access to specific data to perform their duties are permitted to do so, based on the principle of minimum necessary access.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Two-factor authentication (2FA): All internal admin accounts are protected by mandatory two-factor authentication. You are also encouraged to enable 2FA on your member account.
• 24/7 Monitoring: An active cyber threat monitoring system operates around the clock to detect and respond to any suspicious activity immediately.

07 Cookies and Tracking Technologies

777 Casino uses cookies and similar tracking technologies to enhance your experience on our platform, secure login sessions, and understand how users interact with our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Save your settings such as language preference and display theme to make your next visit more convenient.
• Analytics Cookies: Collect anonymised data on how you use the platform to help us improve the overall user experience.
• Security Cookies: Helps detect and prevent fraudulent activity and ensures every login session is legitimate and secure.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for third-party advertising purposes.

08 Your Rights Regarding Personal Data

Under Malaysia's PDPA and 777 Casino's privacy policy, you have the following rights regarding your personal data. We respect and facilitate the exercise of each of these rights:

To exercise any of the above rights, please contact our support team via live chat on the platform or email the address listed in the contact us section. We will process your request within 30 business days.

09 Data Retention Period

777 Casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: Retained for as long as your account remains active and for a specified period after account closure for reference and legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with anti-money laundering and tax reporting legal requirements.
• KYC Documents: Retained for the period stipulated by the relevant regulatory body, typically five (5) to seven (7) years after the business relationship ends.
• Support communication logs: Customer support conversation records are retained for three (3) years for reference and service improvement purposes.
• Anonymous analytics data: May be retained for a longer period as it does not contain information that directly identifies an individual.

10 Child Protection

777 Casino is an online casino gaming platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data of underage minors has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

11 Amendments to This Privacy Policy

777 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to keeping you informed of any material changes.

When significant changes are made to this policy:

• A notice will be sent to your registered email address at least 14 days before any changes take effect.
• A clear notice will be displayed on our platform's home page for an appropriate period.
• The "Updated" date at the top of this page will be changed to reflect the date of the latest amendment.

Continued use of the 777 Casino platform after the effective date of any amendments will be considered your acceptance of the updated Privacy Policy.

12 How to Contact Us

If you have any questions, concerns, or complaints regarding how we handle your personal data, or wish to exercise any of your privacy rights, please contact our Data Protection Officer through the following channels:

• Live chat: Available 24/7 via the chat icon on our platform for immediate response.
• Privacy Email: [email protected]
• General Support: [email protected]

All privacy-related enquiries will be answered within three (3) to seven (7) business days. For more complex cases such as data deletion requests or data breach complaints, processing may take up to 30 business days. You may also refer to the FAQ us for answers to frequently asked privacy questions.